See Step #1 above for directions on connecting and Audio FAQs. You are not properly connected to the audio conference.If your Audio icon is not red or green, there are a few possible reasons why. They might even have provided custom audio information, in which case you should follow the instructions they provided in the Audio pane. If your Audio pane doesn't look like the one shown to the right, it's possible that the organizer disabled one or both of GoToMeeting's built-in audio options (for example, they might have made it a Computer audio-only meeting, with no phone numbers provided). Why don't I see the "Computer audio" and/or "Phone call" options? Make sure the Audio icon at the top of your Control Panel is glowing green, and that your microphone or telephone's mute button is not on as well. Most attendees are muted by default when they first join.
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Still having issues? See our full Audio FAQs.
For example, if you want to dial in using your telephone but you still have "Computer audio" selected, you won't be able to connect properly.
Then select an audio option to continue.įirst, make sure you have the right option selected in the Audio pane (shown on the right). It's possible that the "Choose an audio option" window is hidden behind another application, so try minimizing other windows until you see the one shown at the right. If you don't see the Computer or Phone audio controls on the Audio tab, that means that you haven't yet selected an audio mode. Why do I see "View audio options" in the Audio pane?
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